My full-time occupation is print broker. I serve my customers printing needs by shopping the best values, arranging for and assisting the proofing process, attending press checks, following up on deliveries, and if needed, interfacing with the mailing house. When I’m busy I barely have time to breathe. Lately I haven’t been so busy–in fact […]
Entries Tagged as 'The customer is someone you have to put up with'
Driving the Whole Pickin’ Economy into the Ditch
May 29th, 2009 · No Comments
Tags: It's always someone else's fault · Do the least that's necessary for success · The customer is someone you have to put up with · A1 - Buy Book Here · Promise things you have no intention of doing · It's All About The Money · Resist learning anything new · Don't share what you know · Be a jerk! · Always look out for #1 · Truth is in the mind of the beholder
Turning Failure Rules Inside-Out
April 22nd, 2009 · No Comments
I spent the weekend in Scottsdale, AZ attending a restaurateur’s convention. That’s an odd place for a printing professional to go, isn’t it? What does printing ink have to do with sauce? Or presses with ovens? So why was I there? I went at the invitation of Kevin Hall whom I’ve written about before (see link). Kevin […]
Tags: The customer is someone you have to put up with · Do the least that's necessary for success · Promise things you have no intention of doing · Always look out for #1 · Don't share what you know
It’s Our Country and We Want it Back!
March 30th, 2009 · 1 Comment
You’ve got to give him credit. President Obama isn’t just sitting behind his desk in the oval office luxuriating in his win. He’s out spreading his message. I heard his interview on Face the Nation yesterday (March 29, 2009). Bob Schieffer quoted Thomas Jefferson who said, “the presidency is a splendid misery.” Furthermore Schieffer said, […]
Tags: It's always someone else's fault · The customer is someone you have to put up with · Promise things you have no intention of doing · Always look out for #1 · Be a jerk! · Truth is in the mind of the beholder
Shame on GM, the Government, and Big Oil
March 12th, 2009 · No Comments
What would you think of a company who created a legal, and very needed product, this product had customers queued up to buy, and were willing to pay top dollar for it, but instead of selling, the company removed it from the market and destroyed it in such a way that no one could ever […]
Tags: The customer is someone you have to put up with · It's All About The Money · Don't share what you know
The Customer is Someone to Rip Off
March 5th, 2009 · No Comments
Rule #10 says that the customer is someone you have to put up with. After watching this video (click on the link below to watch), I’m thinking we should name the rule, “The Customer is Someone to Rip Off.”
The only reason I can think of to run a company to rip people off is that […]
Tags: The customer is someone you have to put up with · Do the least that's necessary for success · Promise things you have no intention of doing · It's All About The Money
Is the Customer Always Right?
March 2nd, 2009 · No Comments
How do you view putting up with customers? Are they a necessary evil? Honestly I think that is what most people believe. I’ve heard people say, “my business would be a joy if it wasn’t for the customers.” That’s insane. Think about it. Your business wouldn’t exist if it wasn’t for the customers. Do you […]
Tags: The customer is someone you have to put up with
Stabbing Yourself in the Back
February 17th, 2009 · No Comments
The book, How To Become A Total Failure is a scared straight approach to changing bad habits and negative thinking. We’ve been showing you examples of how these rules of failure work. Have you heard the term “fear of success”? The fear must be real or otherwise why would we set ourselves up to fail?
Many […]
Tags: The customer is someone you have to put up with · It's always someone else's fault · Promise things you have no intention of doing
Failing in Customer Relationships
April 2nd, 2008 · No Comments
The one thing I hate about insurance providers is when you actually do need to take advantages of their services — after years of paying them for protection — many of them don’t deliver what they promised.
My husband, father and I have been a long-time customer of our house insurance provider and paid our insurance […]
Tags: The customer is someone you have to put up with · Promise things you have no intention of doing
Customer Service and Rebate Checks
March 24th, 2008 · 1 Comment
I ran across an interesting customer service story related to rebate checks today. This customer service story was published in the New York Times on March 19. The story reminded me of rule #10: The Customer is someone you have to put up with. Here’s a short excerpt:
“I was immersing 12 empty bottles of Dancing […]
Tags: The customer is someone you have to put up with
Disgruntled Workforce
March 20th, 2008 · No Comments
I just found a blog post at www.disgruntledworkforce.com/blog about the customer is NOT always right. This is true, but I still disagree with the point the blogger makes. (But that’s why I like this site. I like it so much I’ve put it on our blogroll) I realize that the customer is not always right. I’ve […]